top of page
FAQ'S
FAQ'S
01 / Can I cancel my booking?
We understand that plans can change unexpectedly. However, as a small business with limited space,we're unable to offer refunds for cancelled bookings. Thank you for your understanding and cooperation!
​
02 / Can I get a refund?
We do not offer refunds on workshops, or private sessions under any circumstances. We're happy to answer questions about this if you have them, but please book in accordance with what you know your schedule allows.
​​
​
​
03 / I'm running late for the class, what do I do?
Because this is a group activity, we ask everyone to be respectful of class start times. That being said, feel free to message us in advance about your delay, and quietly let yourself in when you arrive. We offer a 20 minute grace period to those who are running behind, after that, you might be let in as to not disturb the flow of the workshop.
04 / How do I book a private workshop or group class?
To book a private workshop, team building activity, or corporate event, please contact hello@thebagelclass.com with your preferred date, time, and any special requests. Please include any other information that might be helpful for us to know. We'll get back to you within 48 hours, and do our best to accommodate your request.
05 / I have allergies / dietary preferences, can you accommodate?
We're all about inclusivity, but unfortunately, our bagel recipe is set in stone due to its limited ingredients. However, rest assured that our bagels are dairy and nut-free. Though potentially not suitable for Vegans due to honey being an ingredient used.
06 / What should I wear / bring to the workshop?
We'll provide all of the necessary equipment and ingredients. We recommend wearing comfortable clothing and closed-toe shoes suitable for a kitchen environment. We do our best to accommodate the warmth in the summer, but due to the nature of the Montreal summers and a kitchen environment, it does get warm in the space.
07 / The front door is locked!
On weekends the front door will be locked to the public. Just buzz 221a on the keypad next to the door, and we will unlock the door for you. Remember we're unit #221a, on floor 02.
08 / Are children allowed to attend the workshop?
Our workshop is designed for adults and is not be suitable for children under the age of 10. Please reach out to us directly at hello@thebagelclass.com if you have specific inquiries regarding having your little ones attend.
09 / Is there parking?
There is parking lot attached to the building which has limited visitor parking, you are free to use it if there is space. Alternatively, there is street parking on the surrounding streets. Please take note of any parking signs, as Montreal parking regulations tend to change occasionally.
CONTACT US
bottom of page